Terms of Service

These Terms of Service govern your use of VehicleServiceAgreement.com (the “Site”) and your interactions with Vehicle Service Agreement LLC (“Vehicle Service Agreement,” “we,” “us,” or “our”). By using the Site, submitting information, requesting a quote, or proceeding with a purchase facilitated through us, you agree to these Terms.

Use of the Site

You may use this Site for lawful purposes, including learning about available Vehicle Service Agreement options, requesting pricing, providing information needed to determine eligibility, and communicating with us about a potential or completed purchase.

You agree not to misuse the Site, interfere with its operation, attempt unauthorized access to any system or data, submit false or misleading information, or use the Site for fraudulent or unlawful activity.

Quote requests are not contracts.

Pricing and coverage options provided in response to a quote request are informational until eligibility is confirmed and the applicable Vehicle Service Agreement is issued. A quote does not guarantee that a vehicle or purchaser qualifies for a particular plan, term, mileage limit, deductible, or price.

Eligibility and available options may depend on factors including vehicle identification number (VIN), current mileage, original purchase or in-service date, vehicle condition or history, location, applicable program rules, and other requirements established by the provider or authorized selling dealership.

You are responsible for providing complete and accurate information. We may request additional documentation, including registration information, mileage or odometer verification, or other vehicle documentation, before a transaction can be completed.

Quotes may change if the information originally supplied is incomplete or inaccurate, if vehicle mileage changes, if program pricing or eligibility changes, or if the vehicle does not qualify for the quoted option.

Your actual VSA controls your coverage.

If you choose to purchase a Vehicle Service Agreement, you may receive an invoice or payment link and an agreement for review and signature. A transaction is not complete merely because a quote was requested or an invoice was sent.

The Vehicle Service Agreement issued to you is the controlling document for your coverage. It contains the official terms, covered components, exclusions, limitations, deductible, term, mileage limit, claim procedures, cancellation provisions, transfer provisions, and other rights and obligations.

If information on this Site, in an email, text message, quote, invoice, or other communication differs from the final Vehicle Service Agreement, the terms of the issued Vehicle Service Agreement control.

Payments

Payments may be processed through third-party payment providers and/or on behalf of the authorized selling dealership. By submitting payment, you authorize the applicable payment processor and parties involved in completing the transaction to process the amount presented to you.

Any applicable fees, refund rights, cancellation terms, or payment-related conditions will be governed by the transaction documents, applicable law, and the issued Vehicle Service Agreement.

Availability

Products, plan options, pricing, and eligibility may vary by vehicle and jurisdiction and may change without notice. Nothing on this Site should be interpreted as a guarantee that a particular product is available for every vehicle or in every state or location.

No Modification of Contract Terms

No statement made through this Site or in informal communications modifies the written terms of an issued Vehicle Service Agreement unless the modification is made through an authorized written amendment to that agreement.

How we may contact you.

When you submit a quote request, form, purchase inquiry, or other request, you authorize us to contact you using the contact information you provide for purposes related to that request. Communications may include email, telephone calls, or text messages concerning your quote, eligibility, requested documents, payment, contract, coverage, customer service, or follow-up.

Consent to receive marketing communications is not a condition of purchasing a Vehicle Service Agreement. Where required, marketing or automated communications will be sent only with the consent required by applicable law. You may opt out of marketing emails using the unsubscribe method provided in the message and may opt out of marketing text messages by following the instructions provided in the message.

Even after opting out of marketing communications, we may still send transactional or service-related communications necessary to respond to a request or administer an existing transaction or customer relationship.

Privacy Policy

This Privacy Policy explains how Vehicle Service Agreement LLC collects, uses, discloses, and protects information when you visit VehicleServiceAgreement.com, submit a form, request a quote, communicate with us, or complete a transaction facilitated through us.

By using the Site or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information we collect.

Depending on how you interact with us, we may collect:

• Contact information, such as your first and last name, email address, phone number, and state.
• Vehicle information, such as VIN, mileage, purchase date, registration information, and information needed to determine Vehicle Service Agreement eligibility.
• Documents you provide, such as registration or odometer/mileage documentation.
• Transaction information, including quote details, selected coverage, invoice status, contract status, and records relating to a purchase or cancellation.
• Communications, including emails, text messages, calls, form submissions, customer-service requests, and other correspondence.
• Technical and usage information, such as IP address, browser or device information, referring pages, pages viewed, and interactions with the Site when collected through hosting, analytics, security, or similar technologies.

Payment information may be collected and processed directly by third-party payment processors. We do not necessarily receive or retain your complete bank account or payment-card number when a third-party processor handles the transaction.

How we use your information.

We may use information we collect to:

• Respond to quote requests and determine available Vehicle Service Agreement options.
• Verify vehicle and purchaser information and determine eligibility.
• Prepare quotes, invoices, contracts, and transaction records.
• Facilitate issuance of a Vehicle Service Agreement through an authorized dealership.
• Process or facilitate payments.
• Provide customer service and after-sale support.
• Communicate with you about an inquiry, pending transaction, documentation, contract, or existing coverage.
• Maintain customer and transaction records in our customer relationship management systems.
• Improve the Site, understand how it is used, measure marketing performance, and maintain security.
• Prevent fraud, misuse, or unlawful activity.
• Comply with legal, regulatory, contractual, accounting, and recordkeeping obligations.

When information may be shared.

We do not sell your personal information for money. We may disclose information when reasonably necessary to operate our business, fulfill your request, or complete a transaction, including to:

• The authorized dealership involved in quoting, selling, issuing, administering, or documenting your Vehicle Service Agreement transaction.
• The Vehicle Service Agreement provider or administrator and related entities as necessary to determine eligibility, issue coverage, or service the agreement.
• Payment processors, invoicing providers, CRM providers, website hosting providers, communications platforms, analytics providers, document/signature services, and other vendors that perform services for us.
• Professional advisers, insurers, accountants, attorneys, or other parties assisting with legitimate business functions.
• Government authorities or other parties when disclosure is required by law, legal process, or reasonably necessary to protect rights, property, users, or the public.
• A successor or other party involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

Service providers may receive only the information reasonably necessary for the functions they perform, subject to their own legal and contractual obligations.

Cookies, analytics & tracking.

The Site and services used to operate it may use cookies, pixels, tags, local storage, analytics tools, or similar technologies. These technologies can help the Site function, remember preferences, understand traffic and usage, measure advertising or marketing performance, attribute quote requests, and improve the user experience.

Your browser may allow you to block or delete cookies. Disabling certain technologies may affect how portions of the Site function. Where applicable law requires additional consent for particular tracking technologies, we will seek that consent as required.

Do Not Track

Because there is not a universally accepted standard for responding to browser-based “Do Not Track” signals, the Site may not respond to all such signals. We will honor legally recognized opt-out mechanisms where required by applicable law.

Your choices & privacy rights.

You may contact us to request access to, correction of, or deletion of personal information we maintain about you. Depending on where you live and applicable law, you may have additional rights concerning your personal information.

Some information may need to be retained even after a deletion request, including records required for completed transactions, contracts, accounting, fraud prevention, dispute resolution, legal compliance, or other legitimate business purposes.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to respond to inquiries, administer customer relationships and transactions, maintain business and contract records, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We use reasonable administrative, technical, and organizational measures intended to protect information in our possession. No website, electronic transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Site is intended for adults seeking information about Vehicle Service Agreements and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Site.

Third-Party Sites and Services

The Site may link to third-party websites, documents, payment services, or other resources. Their privacy and security practices are governed by their own policies, not this Privacy Policy.

Additional terms.

Disclaimer

The Site and its content are provided on an “as is” and “as available” basis to the extent permitted by law. We make reasonable efforts to provide accurate information, but Site content may contain errors, become outdated, or change. Product-specific rights and obligations are established by the issued Vehicle Service Agreement, not by general Site content.

Limitation of Liability

To the fullest extent permitted by applicable law, Vehicle Service Agreement LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the Site. Nothing in these Terms limits liability that cannot legally be limited or excluded.

Changes to These Terms or Policy

We may update these Terms of Service or Privacy Policy from time to time. When we do, we may revise the effective date shown at the top of this page. Your continued use of the Site after an update is subject to the version then in effect, except where applicable law requires a different form of notice or consent.

Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles, except to the extent another law must apply. The terms of an individual Vehicle Service Agreement, including any dispute or venue provisions in that agreement, remain separately controlling with respect to that agreement.

Severability

If any provision of these Terms is determined to be unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

Contact us.

If you have questions about these Terms, this Privacy Policy, your information, or a Vehicle Service Agreement inquiry, contact us:

This page provides the terms governing this Site and describes our privacy practices. It is not a substitute for the terms of any Vehicle Service Agreement issued to a customer.